Greetings and Away Message

Greetings and Away Message

Greetings and away message: 

For the sake of simplicity, these messages were automated to either welcome new customers who reach out through the chat or inform them that you are away and to wait for your response. To learn how, simply follow this tutorial.


  • Apps→ greetings & away

  • Set your working hours and days

  • Write the greeting message and make sure to it turn on 

  • Then, write the away messages as well 

  • You can edit by changing the text and clicking save

  • Or stopping them by turning the switch off

  • Don’t forget to click Save each time you do so




​

Note that these messages are only displayed to unassigned or unanswered chats. 



    • Related Articles

    • Understanding WhatsApp Message Templates: Definition, Types, and Best Practices

      Definition of WhatsApp Message Templates WhatsApp message templates are pre-approved, pre-defined messages that businesses can use to initiate conversations with customers. They can be used for a variety of purposes, including customer support, ...

    • Roles & Permission

      Managing Roles & Permissions in Azeer: A Comprehensive Guide Reading Time: 5 Min Introduction In Azeer, user roles and permissions define the level of access individuals have within the platform. Assigning appropriate roles ensures your team operates ...

    • Boost Productivity with Quick Replies: A Comprehensive Guide

      Boost Productivity with Quick Replies: A Comprehensive Guide. Estimated Reading Time: 4 minutes Introduction Quick Replies in Azeer help you streamline communication with customers by pre-composing frequently used messages. By using this feature, you ...

    • 24 Hours Chat Window

      24 Hours Chat Window: Chat screens are the primary link between you and your customers. If a customer has sent you a message within the last 24 hours, you have the flexibility to respond with any message, not restricted to a specific template. This ...

    • Quick Replies

      Quick Replies: Create quick replies: Quick replies are an easier way for you to message your customers, by pre-composing messages that are most commonly used, you will only need to add keywords, short code, and the body text you will be sending. You ...