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The Media Library in Azeer is a centralized hub where agents can upload, organize, and manage media files such as images, videos, audio, and documents. This tool simplifies the process of sharing files with customers during conversations, improving efficiency and customer experience.

Key Benefits of the Media Library

Centralized Media Management

• Organize and store all your media files in one location for easy access.
• Supports various file formats, including images, audio, video, and documents.

Quick File Sharing

• Easily attach and share media with customers directly within the chat interface, streamlining responses.

Enhanced Search Capabilities

• Search for specific files using keywords or filters like file type (e.g., image, video, document).
• Saves time by retrieving relevant media instantly without browsing through folders.

Improved Team Collaboration

• Teams can upload and share resources in real-time, ensuring consistency in customer communication.

How the Media Library Helps Agents

1. Organize and Store Media Files

Agents can upload media directly to the Media Library, categorizing them into types such as images, audio, video, or documents. The intuitive interface ensures that every file is easy to locate when needed.

2. Quickly Access and Share Files

During a customer interaction, agents can use the Media Library to quickly attach relevant files. For example:

• Sharing product images.
• Sending instructional videos or guides.
• Providing downloadable resources like invoices or terms & conditions.

In just a few clicks, the desired file can be sent directly from the chat window.

3. Search with Filters

The search bar allows agents to find files using different criteria:

• Keywords: Type the file name or a keyword associated with it.
• File Type Filters: Filter by image, audio, video, or document.
• Sorting Options: Sort by latest uploads or other criteria.

This ensures agents can retrieve files in seconds, even from large libraries.

Step-by-Step: Using the Media Library in Azeer

1. Upload Media Files

1. Navigate to the Media Library from the main dashboard.
2. Click on "Click to upload" or drag and drop files into the upload area.
3. Supported formats: Images, audio, video, and documents (up to 10MB per file).

2. Organize Files

Files are automatically grouped by type (All, Images, Audio, Video, Documents).

Use the search bar and filters to view specific categories.

3. Attach Media in Chats

1. Open a chat in the Azeer interface.
2. Click on the attachment icon to open the Media Library.
3. Search or browse to locate the desired file, then select and send it to the customer.
   

Practical Use Cases

Customer Support Teams

Share troubleshooting guides, product images, or return policies to resolve customer issues faster.

Sales Teams

Send promotional videos, product catalogs, or case studies to leads directly from the chat interface.

Marketing Teams

Share campaign assets, such as banners or infograph