24 Hours Chat Window

24 Hours Chat Window

24 Hours Chat Window: 



Chat screens are the primary link between you and your customers. If a customer has sent you a message within the last 24 hours, you have the flexibility to respond with any message, not restricted to a specific template. This means you can reply freely within that 24-hour window following their last message.


However, if more than 24 hours have elapsed since their last communication, you will need to wait for a new message from them or use a template message that Meta has verified. It’s important to ensure that any template content you use is relevant to the customer’s situation.



  • Click the "Send Template" button located in the center

  • Choose the approved template you want to send. In our case, select "Hello {{1}}"

  •  Enter your message in the {{1}} variable, upload a picture, then click the "Send" button


When your customer replies to your message, the 24-hour window will reset, giving you another 24 hours to message. 





    • Related Articles

    • SLA for Chat Closing

      24-Hour Window: Track Chat Expiration in Real-Time Reading Time: 2 Min Introduction The 24-Hour Window feature is designed to keep agents informed of chat expiration deadlines, helping prioritize responses and avoid missed opportunities. With a ...

    • Chat Screen Overview

      How to use the chat screen: Chat screens serve as the primary connection between the customer and your company. If a user or customer has sent you a chat within the last 24 hours, you may respond freely, meaning you can send a chat without the need ...

    • Fooder Chat Ordering Feature: Transform Whatsapp Conversations into Real Orders.

      Fooder Chat Ordering Feature: Transform Whatsapp Conversations into Real Orders. Estimated Reading Time: 3 minutes Feature Overview The Food Chat Ordering feature empowers businesses to streamline customer interactions by enabling agents to create, ...

    • Automating Chat Actions with the Rules Feature in Azeer

      Automating Chat Actions with the Rules Feature in Azeer Reading Time: 4 minutes Overview The Rules feature in Azeer enables teams to automate chat actions based on specific conditions, saving time and improving efficiency. With this feature, users ...

    • How to start a new conversation

      How to start a new conversation What Are Conversations? Conversations are your primary form of communication and interactions between your business and users, where your team can exchange information with clients, answer questions, and provide ...