Quick Replies in Azeer help you streamline communication with customers by pre-composing frequently used messages. By using this feature, you can save time, reduce manual effort, and ensure consistent and efficient responses. Quick replies can also include media like photos, videos, and documents, making interactions smoother and more engaging.

🌟 Benefits of Quick Replies

• Faster Response Times: Agents can instantly reply to common customer queries, reducing waiting times and improving the overall support experience.
• Increased Efficiency: With pre-written responses readily available, agents can handle more conversations in less time, boosting their productivity.
• Consistency in Messaging: Ensures all agents deliver standardized and accurate information, maintaining a professional brand tone across all customer interactions.
• Customizable and Scalable: Create Quick Replies tailored to frequently asked questions, making it easy to adapt to evolving customer needs.
• Easy Collaboration: Teams can share Quick Replies across departments, ensuring everyone has access to the best pre-composed responses.

⚙️ Prerequisites

• You must be within an open chat window, which becomes accessible after sending a verified template and receiving a customer reply.
• Have access to the Quick Replies feature under the "Apps" section.
• A basic understanding of message templates and 24-hour messaging windows.

📖 Step-by-Step Guide: How to Create Quick Replies

1. Navigate to Apps → Quick Replies in your Azeer dashboard.
2. Click “Create Quick Reply.”
3. Define Keywords: Add a short code and keywords to organize and locate your quick replies easily.
4. Write the Message: Compose the body text that will be sent to the customer.
5. Set Availability: Choose from the following options:
   
   • All: Accessible by all agents.
   • Teams: Limit access to specific teams, such as Sales or Support.
   • Only Creator: Only the person creating the quick reply can use it.
6. Save: Once you've added the content and settings, click Save.
   

🛠️ Attaching Media to Quick Replies

Want to include media in your quick replies? Follow these steps:

1. Start by creating a Quick Reply (refer to the guide above).
2. Click the File Icon to attach a photo, video, or document.
3. Add emojis to make your message more relatable. 😊
4. Save the quick reply with the attached media.

✏️ Editing and Deleting Quick Replies

• Edit: Click the three-dotted button on an existing quick reply to make changes. Note: You cannot edit the availability settings once saved.
• Delete: Select the three-dotted button and choose "Delete." After deletion, refresh the page for the quick reply to disappear from the system.

💬 Using Quick Replies While Messaging

Here’s how to send quick replies during a chat:

1. Go to the Chat screen and open the conversation where you want to use the quick reply.
2. Click the Quick Reply Icon on the left side of the text bar.
3. Select the desired quick reply from the list.
4. Click Send, and your pre-composed message will be delivered instantly.

🏆 Use Cases for Quick Replies

• Handling FAQs: Provide instant answers to frequently asked questions, such as refund policies, order status, or product details.
• Welcome and Goodbye Messages: Save time by setting up standard greetings and farewell messages for consistent and professional communication.
• Technical Support Instructions: Offer step-by-step troubleshooting guides in Quick Replies to resolve common technical issues efficiently.
• Promotions and Offers: Quickly share details about current promotions, discounts, or offers without drafting messages manually.

🔧 Common Issues and Solutions

• Can’t Find Quick Replies: Ensure you’ve added the correct keywords or short codes to locate them quickly.
• Availability Limitations: Remember that availability settings (All, Teams, or Only Creator) cannot be changed after saving.
• Quick Reply Not Deleted: Refresh your page after deletion to ensure it disappears from the system.

🚀 Conclusion

Quick Replies in Azeer are a game-changer for businesses looking to enhance communication efficiency. By pre-composing frequently used messages and attaching media, you can save time, maintain professionalism, and improve customer satisfaction. Get started with Quick Replies today to elevate your chat management experience! 🌟