Quick Replies: 

Create quick replies:

Quick replies are an easier way for you to message your customers, by pre-composing messages that are most commonly used, you will only need to add keywords, short code, and the body text you will be sending. You can also attach photos, videos, and documents with your message. This feature not only saves time and effort for you and your team but also ensures smoother and more efficient interactions with your clients. Quick replies can only be used in an open chat window, which becomes available after sending a verified template through Meta and receiving a reply from the customer.

• Navigate to Apps → Quick replies

• Click “Create Quick Reply”

• Add the “Short Code” and “keywords” to help you organize and find them easily 

• Write the Body text that will appear to the customer

• Choose the Availability, and Save

Teams and Media:

When choosing the availability of your quick reply message, you will have three choices that you WON’T be able to change after saving, so choose wisely. The first choice is All, which means that this message will be accessible to all agents. Secondly, is Teams where you can choose specific teams to access it, such as the customer support team, Sales team, etc… lastly is the Only Creator, meaning it will only be available to you.  Another feature that will come in handy is attaching media, such as photos, videos, and documents. You can also type in emojis that are relatable to your message. Here’s a tutorial on how to do that: 

• Follow the same steps as before when creating the quick reply; you'll only need to adjust the availability settings as needed.

• To add media to your message, just click the file button, choose your media, and save. 

Edit and Delete: 

You can also edit and delete the quick replies you created, just click the three-dotted button and choose the action you want to do. Remember, you CAN’T edit the availability of your quick replies, so choose them carefully before saving. If you want to delete the quick reply from your system, you have to refresh the page for it to disappear. 

Using Quick Replies when Messaging: 

Now for the important part, using this feature in chat. Let’s say you keep receiving the same message from your customers, here’s how to use this feature after creating it: 

• Go to Chat, and choose the chat you will be sending this to

• Click the quick icon on the left side of the text bar, and choose the quick reply icon

• Choose your preferred message, and click Send, and that’s it!