Getting started /Set up the platform
How To Create a WhatsApp Template
Templates What is a Template? A template is a predefined message structure used for initiating marketing, utility, or authentication conversations with customers, subject to approval or rejection from Meta. How to create a template Why templates: In ...
How To Start a New Conversation
How to start a new conversation What Are Conversations? Conversations are your primary form of communication and interactions between your business and users, where your team can exchange information with clients, answer questions, and provide ...
How To Add Agents
How to create Agents: What Are Agents? Agents are customer service representatives that you incorporate into your platform. They interact with users, provide support, answer questions, and guide clients through various processes. By offering ...
How To Create a Team
How to create teams: What Are Teams? Teams consist of agents grouped together to serve specific departments such as customer service, sales, and technical support. By organizing agents into dedicated teams for different departments, you can ensure ...
How To Create a Contact
Contacts overview: Create a new contact : Any user that contact you through WhatsApp will automatically register as a contact. If you need to add a contact manually follow the tutorial below, you will learn how to create contacts. All you need is ...
Popular Articles
📢 WhatsApp API Broadcast in Azeer: Benefits, Use Cases, and Step-by-Step Guide
Introduction The WhatsApp API Broadcast feature in Azeer allows businesses to send personalized messages to a large audience efficiently. Broadcasting enables companies to deliver crucial updates, notifications, and promotional messages without ...
Azeer's Flow Builder for WhatsApp
Azeer WhatsApp Flow Builder: Build Seamless Customer Journeys Reading Time: 3 Min Overview The Azeer WhatsApp Flow Builder is a powerful tool designed to help businesses revolutionize customer interactions by creating customized workflows directly ...
How To Add Agents
How to create Agents: What Are Agents? Agents are customer service representatives that you incorporate into your platform. They interact with users, provide support, answer questions, and guide clients through various processes. By offering ...
How to Activate an Order Status Notification
How to Activate an Order Status Notification: In e-commerce, keeping customers informed about their order status is crucial for a seamless shopping experience. Activating order status notifications ensures customers receive real-time updates on their ...
Rules
Rules: Rules contain triggers. Based on what they are automated to do, they will take action. All you have to do is choose where, when, and the action taken in such a situation, and it will automatically function. You may delete it at any given ...